At YesPhysio Physiotherapy and Sports Rehab Clinic (“YesPhysio”, “we”, “our”, “us”), we are committed to protecting your privacy and ensuring that your personal information is handled in a safe and responsible manner.
This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you interact with us through our website, Meta (Facebook/Instagram) ads, instant forms, WhatsApp, phone calls, or other communication channels.
1. Information We Collect
We may collect the following personal information when you submit your details or contact us:
- Full Name
- Phone Number
- Email Address
- Location (such as area/city)
- Health-related information shared voluntarily (such as pain condition or injury type)
- Preferred time to call or contact method
We only collect information that is necessary to provide our physiotherapy and rehabilitation services.
2. How We Use Your Information
Your information is used strictly for purposes such as:
- Contacting you regarding physiotherapy consultations or services
- Scheduling appointments (clinic, home visit, or online consultation)
- Understanding your condition to provide appropriate guidance
- Responding to your inquiries or requests
- Internal record keeping and service improvement
We do not use your information for unrelated marketing without your consent.
3. Sharing of Information
We do not sell, rent, or trade your personal information.
Your data may be shared only with:
- Authorized staff or physiotherapists of YesPhysio
- Trusted service providers (such as CRM or communication tools) solely for operational purposes
All shared information is handled with strict confidentiality.
4. Data Security
We take reasonable and appropriate measures to protect your personal information from unauthorized access, misuse, loss, or disclosure.
However, while we strive to use commercially acceptable means to protect your data, no method of transmission over the internet is 100% secure.
5. Your Consent
By submitting your information through our forms, ads, website, or communication channels, you consent to the collection and use of your information in accordance with this Privacy Policy.
You also agree that YesPhysio may contact you via phone call, SMS, or WhatsApp regarding your inquiry or treatment.
6. Your Rights
You have the right to:
- Request access to the personal information we hold about you
- Request correction or deletion of your information
- Withdraw consent for communication at any time
To exercise these rights, please contact us using the details below.
7. Third-Party Platforms
We may receive your information through third-party platforms such as Meta (Facebook/Instagram). Their data handling practices are governed by their own privacy policies, and we encourage you to review them.
8. Changes to This Privacy Policy
YesPhysio reserves the right to update or modify this Privacy Policy at any time. Any changes will be posted on this page with an updated effective date.
9. Contact Us
If you have any questions or concerns regarding this Privacy Policy or how your data is handled, you may contact us at:
YesPhysio Physiotherapy and Sports Rehab Clinic
📞 Phone: 9654947070
📧 Email: wecare@yesphysio.in